Terms of service

This agreement

These terms are between you and TODO — registered legal entity name, TODO — registered business address (“we”, “us”). By creating an account or using Hype Machine, you accept them. If you are agreeing on behalf of a company, you confirm you are authorised to do so.

Our privacy policy forms part of these terms.

What Hype Machine does

Hype Machine reads social media accounts you connect, shows you their posts and engagement, ranks each post against the rest of that channel, and — when you ask for it — produces written analysis and content suggestions. It can also read public profiles you nominate, so you can compare against them.

Hype Machine is not affiliated with, endorsed by, or operated by LinkedIn, Meta, Instagram or TikTok.

Your account

• You must be at least 18.
• Give accurate details and keep your sign-in credentials to yourself. You are responsible for what happens under your account.
• Tell us promptly if you think someone else has access to it.

Connected accounts

You may only connect accounts you own or are authorised to manage. Connecting an account you have no right to connect is a breach of these terms and, usually, of that platform’s terms too.

Your use of each platform remains governed by that platform’s own terms. We cannot and do not waive them on your behalf. Platforms change what their APIs expose, and they can revoke access at any time — if that happens, the affected feature may stop working, and that is outside our control.

You can disconnect any account at any time, from inside Hype Machine or from the platform’s own settings.

Public profiles you add

You may add public profiles you do not own, so Hype Machine can benchmark your channel against them. When you do:

• only publicly visible information is read — nothing private, and nothing that requires being logged in to see;
• you must not use what you learn to harass, impersonate, or target any individual;
• you remain responsible for complying with the law where you are, including data protection law, in respect of profiles you choose to add.

We will remove a profile at the request of the person or organisation it belongs to, without needing your agreement.

Acceptable use

You must not:

• resell, sublicense or redistribute data obtained through Hype Machine, or export another platform’s member data out of the service where that platform’s terms forbid it;
• use the service to build a competing product, or to train a machine-learning model;
• attempt to access another customer’s data, or to circumvent any limit, quota or access control;
• automate access other than through features we provide, or place unreasonable load on the service;
• use the service for anything unlawful.

Payment

Connecting and analysing accounts you own is free. Generated analysis and public profiles added by URL are charged per use, at the price shown before you confirm.

• Payments are processed by Stripe. We never receive your card details.
• Purchases of usage are consumed as you use them and are non-refundable once consumed. Unconsumed purchases can be refunded on request within 14 days.
• Prices exclude any tax that applies where you are; that is added at checkout.
• If a charge is reversed or disputed, we may suspend the corresponding unused balance.

Generated analysis

Analysis and content suggestions are produced by a language model from your own data. They are informational, not advice. They can be wrong, and you should apply your own judgement before acting on them.

You own what you publish. We make no claim to content you create using suggestions from Hype Machine, and we do not guarantee that a suggestion is original or that publishing it will produce any particular result.

Availability

We aim to keep Hype Machine running, but we do not promise uninterrupted service. We may change, suspend or withdraw features. Where a change materially reduces what you have already paid for, we will refund the unused portion.

Who owns what

We own Hype Machine — the software, the interface, the name and the mark. You own your own content and your own data. You grant us only the licence we need to run the service for you: to store, process and display your data back to you, and to send it to the processors listed in the privacy policy.

Liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that: we are not liable for lost profits, lost revenue, lost data or indirect loss, and our total liability in any twelve-month period is limited to what you paid us in that period, or one hundred US dollars if you paid us nothing.

The service is provided “as is”. We do not warrant that the figures shown are complete or error-free: they come from third-party platforms and are only as accurate as those platforms report them.

Ending this agreement

You can stop using Hype Machine and delete your account at any time — see Delete your data. We can suspend or close an account that breaches these terms, and will tell you why unless the law prevents us.

On termination, your data is deleted as described in the privacy policy. Any unconsumed paid balance is refunded unless the account was closed for a breach.

Changes

We may update these terms. Material changes will be emailed to account holders at least 14 days before they take effect. Continuing to use the service after that means you accept them.

Governing law

These terms are governed by the law of TODO — governing law, e.g. State of New York, USA, and its courts have exclusive jurisdiction — except that if you are a consumer, you keep the protection of the mandatory laws of the country you live in.

Questions: hello@hypemachine.co.